How I’ve learned the hard way to collect support bundles on the CLI
It is a standard procedure to generate a support bundle after any changes on your DataCore SANSymphony-Cluster. Usually you’d click the Cluster Object in the Datacore-Console and select „upload support bundle“. You just enter the customer’s name, an incident ID and select your choice of Mini-, Standard- or Full-Bundle. The collection will be initiated on both hosts simultaneously. Files will be archived as ZIP and (if there’s an internet connection) uploaded to DataCore Support.
Sometimes it might not be possible to collect bundles from both servers or you may not want to trigger a log-collection on both hosts simultaneously.
Believe it or not – I’ve witnessed a double BSOD and double failure on a Datacore-cluster, which was triggered by log-bundle collection. Something you wouldn’t want to see on a bright afternoon, except you like spending a night-out with DataCore support staff. There used to be a distinct combination of Datacore-software (PSP6 U1), and a NVM-PCIe-Flash-Disk Firmware that led to double-failure, leaving a frozen vSphere-Cluster with APD. That wasn’t a coincidence. We could easily reproduce it (as good scientific practice), because support did not believe it in the first place. 😉
Since that fine day (and night) I’ve learned how to collect bundles on a single hosts first, before I dare to do it in the GUI.
As my personal stand operation procedure (SOP), I stop one DataCore server and test bundle-collection by CLI. If the host is still alive afterwards, everything is fine. If not – then you’ll be lucky to have still one functional DataCore host remaining.
Call me paranoid, but a burnt child dreads the fire. 🙂
How to produce the bundle on the CLI
Open a commandline window on the DataCore host you’re going to collect bundles from and change directory to your SANsymphony installation path.
cd "c:\Program Files\DataCore\SANsymphony" DcsSupportBundle.exe /b:Standard /i:<incident-number> /co:"<customer>" /s
For example, if your incident number is 160822-000123 and your customer’s name is MyBiz ltd, your command would look like:
DcsSupportBundle.exe /b:Standard /i:160822-000123 /co:"MyBiz ltd" /su
Option /b defines the type of bundle (Mini, Standard or Full). Option /su prevents automatic upload to DataCore support.