Generate DataCore Support-Bundle by CLI

How I’ve learned the hard way to collect support bundles on the CLI

It is a standard procedure to generate a support bundle after any changes on your DataCore SANSymphony-Cluster. Usually you’d click the Cluster Object in the Datacore-Console and select “upload support bundle”.  You just enter the customer’s name, an incident ID and select your choice of Mini-, Standard- or Full-Bundle. The collection will be initiated on both hosts simultaneously. Files will be archived as ZIP and (if there’s an internet connection) uploaded to DataCore Support.

Single-Host Collection

Sometimes it might not be possible to collect bundles from both servers or you may not want to trigger a log-collection on both hosts simultaneously. Continue reading “Generate DataCore Support-Bundle by CLI”

Datacore Update with Emulex 12000 HBA might end up in BSOD

Two year old bug still not fixed

Today I’ve updated a Datacore-Cluster from SanSymphony10  PSP6 U1 to PSP6 U4. In the past we had issues with updating DataCore-Emulex drivers during the update process. Some updates went fine – others resulted in a BSOD. That was in 2015. Customer Support told us, that this was fixed with SanSymphony10 PSP1.

As a security precaution I’ve followed a procedure (article in german) where I first uninstalled all Datacore-Emulex drivers before I applied the DataCore update and replaced drivers on all HBA afterwards. That is time-consuming and complicated. So I gave it a try and did a regular update to a DataCore cluster with Emulex HBA (12000 series). Continue reading “Datacore Update with Emulex 12000 HBA might end up in BSOD”